Subject: Tech Support Candidate - Himanshu Saini
From: Himanshu Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 04:22:13 -0400

Tech Support
Test

Name

Himanshu
Saini

E-mail

[email-masked]

Phone Number

(+91) 8059171764

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Laxmi nagar

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
DHCP,Technical
support,SAP,MS-OFFICE

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Minda Westport

Junior support engineer

Presuing

18,000

Previous Employer 1

Rinder division

IT support
engineer

12,500

Previous Employer 2

Adita Birla Sun Life Insurance
(ABSLI)

Insurance Advisor

11,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First Read the error (which type of error system
is showing)

Mostly sites or webpages showing (401,404,502,505,504..etc,

400 series and 500 series errors)

Then I am acted related to error (we acted according to its solution)

Then I have check my internet connection,(sometime internet is also
disconnected)

if its not connected then first i will connect it to internet (internet
connection is required to open a website)

After that check internet speed,if its speed is fine then (sometime internet
speed is low,its also a reason to error)

I check my url or site name.(its also a wrong path to open the site)

Is it correct (sometime if your url,site name is wrong the search engine is
redirected to another registered domain,so it must correct)

After that I am restart my internet connection(its also a good type of solution
to slove the error,if my site open properly then its good)

If the above solution is not working then

We refresh the system after that we re-open the browser(then we checked
again,mostly this solution is effective in these type of problems)

After we clear the browser cache memory

We Restart the system (after the restart our error is gone and also site is
working properly)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Start the smartphone,Mobile

Start the Bluetooth speaker and put in pairing mode

Switch ON Smartphone,Mobile bluetooth feature to connect

After the Speaker name show in bluetooth dialog then click it

A pop up is arrived on screen

Click on pair

Then its connected and play music

What according to you makes you a good candidate
for customer service or technical support job?

I like to
meet new people or talk with them to learn,know some new skills from those
experience also its makes me curious to know more people

Learning from everyone

I didn't tired to talk with someone or resolve its query on phone or remote

I have experience from sales and marketing to understand the customer
application or issue and also how to solve it

I like it (its also good to learn those things that you didn't know that's why i
like it)

On a scale of 1 - 5 please rate your fluency in
spoken English

4