Subject: Fw: Tech Support Candidate - Gaurav Shah
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 26 May 2022 07:59:23 +0000

no
________________________________
From: Gaurav Shah <[email-masked]>
Sent: Thursday, May 26, 2022 1:07 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Gaurav Shah

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gaurav Shah
E-mail  [email-masked]
Phone Number    (124) 9891091732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
MDM
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quess corp      Senior engineer         Till now
Previous Employer 1     Javin it        Senior desktop  29 Jan 2021
Previous Employer 2     Veserv it       Desktop engineer        9 sep 2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check what error we are getting it regards the internet rights issue or it is browser issue.
If the browser issue I will check the reset the browser and check the proxy.
We can also check after reinstall of the issue.
Also we have to check user is getting this error in only of system. If yes we can rename the user profile
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First on the Bluetooth and the search in the laptop.
Click on connect and then it will connect to the laptop
What according to you makes you a good candidate for customer service or technical support job? I have almost 5 year experience in 5 different clients location
On a scale of 1 - 5 please rate your fluency in spoken English  3