Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:31:11 -0400

| | Tech Support Test

Name | Saurabh Kumar
E-mail | [email-masked]
Phone Number | (91) 8839443581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi vasant vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will open website www.ndtv.com. If it opens OK if not step 2.
2. I will clear cookies and cache and again open site. If it open OK if not step 3.
3. Check firewall restriction if any and will repeat step 3.
4. Will check on other browser as edge and mozilla.
5. Also will check in different OS.
6. finally if issue doesn;t resolve will raise an issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. will on bluetooth pairing on my phone.
2. will on bluetooth button pairing on speaker.
3. Will slelect name of speaker on phone and pair it.
4. start using.

What according to you makes you a good candidate for customer service or technical support job?

Good communication with customer either hindi or english.
Problem resolution should happen.
customer satisfaction from job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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