Subject: Re: Tech Support Candidate - Deepesh singh thakur Deepesh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 May 2022 00:28:03 -0700 (MST)

average comm,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Wednesday, May 25, 2022 4:00:23 PM 
Subject: Fw: Tech Support Candidate - Deepesh singh thakur Deepesh 

interview 

From: Deepesh singh thakur Deepesh <[email-masked]> 
Sent: Wednesday, May 25, 2022 11:32 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Deepesh singh thakur Deepesh 

	

	
			Tech Support Test 
		
	Name 	Deepesh singh thakur Deepesh 
	E-mail 	[email-masked] 
	Phone Number 	(98279) 38151 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida sector 18 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ahana systems pvt ltd 	Technical support engineer 	Currently working 	20000 
Previous Employer 1 	Probox solution india pvt ltd 	Technical support 	31-03-2021 	11500 
Previous Employer 2 	Surabhi info pvt ltd 	Network l1 	31-08-2019 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps to be taken are as follows 
-first of all i will check the internet connectivity wether my device is connected to internet or not. 
-If my device is connected then i will check the link adress wether is correct or not. 
-If i found the web adress is correct then i will enter the url in web browser and wait for web page to open 

This are the above basic steps i should follow in this type of sceneario 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps are as follows, 
-first of all power on bluetooth speaker and select bluetooth mode in speaker,after that open bluetooth settings in mobile phone , 
-Then search for bluetooth device from mobile blootooth option. 
-After searching if i found that speaker bluetooth name then i am going to pair that device with my mobile and establish connectivity. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am good in technical troubleshooting and resolve the issues in proper time and with good feedback from customer end and i am able to resolve all the problems related to level 1 troubleshooting 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4