Subject: Tech Support Candidate - Vishesh Khanna
From: Vishesh Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:26:23 -0400

Tech Support
Test

Name

Vishesh
Khanna

E-mail

[email-masked]

Phone Number

(91) 9350053420

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lajwanti garden near delhi
cantt

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Customer operations

Currently working

17,652

Previous Employer 1

Hefty innovation

Software
engineer intern

18 October 2021

5000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will open a new tab and check if the problem
is coming in other’s sites also or not.

2. I will open a new browser like Firefox internet expletive and see whether the
same error is coming or not.

3. I will try to clear cache and browsing data from the settings> clear cache
and cookies and then again try to open that website in my browser.

4. I will check my internet and network settings and try to troubleshoot my
network settings and check if there is any problem in my network
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First I will open Bluetooth of both speaker
and my mobile phone.

2. Then I will go to my phone Bluetooth settings and click on pair new device
and if I don’t find pair new device I will click on refresh and try again.

3. Then if I found my speaker Bluetooth name on my phone I will click on pair
device and select pair new device.

What according to
you makes you a good candidate for customer service or technical support
job?

I have been currently working as a customer service and from
this job I have learned that you have to really have a heart to serve the
customer. Making them feel that you are willing to help them and be supportive
in every way. Being polite and professional at all times makes them feels better
we can also connect with them as human as possible.

On a scale of 1 - 5
please rate your fluency in spoken English

4