Subject: Tech Support Candidate - Aarushi Priya
From: Aarushi Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:17:10 -0400

Tech Support
Test

Name

Aarushi
Priya

E-mail

[email-masked]

Phone Number

(84473) 76403

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Patna

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ericssion Global
Services

Domain Support Specialist

24 MAY 2022

38,000
Rs

Previous Employer 2

Css Corp

Network
Engineer

28 SEP 2021

25,000 Rs

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check if my internet connection is
good or not . Then I will refresh the page and see if it works. If its  still
not working then I will check the settings of my browser which I am using. Even
after this it is not working I will try to shut down my laptop and turn it on
again and again try to reopen the site . Even it is not working then I will call
the customer support service.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all I will turn on the Bluetooth on my phone and will find the availability of
my Bluetooth speaker on the phone. Then I will connect that on my phone. Then I
will turn it on and enjoy the songs on my Bluetooth speaker. These are all the
steps we have to do while connecting our Bluetooth speaker to our
phone.

What according to you makes you a good candidate
for customer service or technical support job?

I will
proove to be a good candidate for customer service or technical support job
because I am a very hard working and a dedicated person . I am also very honest
and very committed to my work. As work is the most important thing in life. I am
also get at troubleshooting and technical skills. And I am eagerly waiting to
serve in your company with my hard work and dedication.

On a scale of 1 - 5
please rate your fluency in spoken English

5