Subject: Tech Support Candidate - Manikandan Selvaraj
From: Manikandan Selvaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:13:25 -0400

| | Tech Support Test

Name | Manikandan Selvaraj
E-mail | [email-masked]
Phone Number | (+91) 9952807642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Data recovery

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sonata software | Technical consultant | | 27500
Previous Employer 1 | Stellar information technology | Associate DRS | Feb 2019 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Hi name, kindly check the network connection physically.
2.If connections are good, try to browse google website.
3.If google website reached means than try the www.ndtv.com website in any other browser.
4.since the issue was not clear than try to update the browser.
5.user network was good ,only the problem with the website means request the user to provide the remote session we will check it once and rectify the issue.
6.Because of if any user facing any issue we have to rectify that issue within a SLA time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings and turn ON the Bluetooth.
2.Chech the near by Bluetooth device and pair it for using that device.

What according to you makes you a good candidate for customer service or technical support job?

Customer service as well as technical support.
Because I have 7 years experience customer handling and troubleshooting error. So i capable for both customer service and the  technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |