Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:06:57 -0400

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (91) 8318362528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Right now I am in Mumbai but I am going to shift Noida location
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Remote support Engg

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inspirisys solution Ltd | IT executive DL2 support | N/A | 4 lac
Previous Employer 1 | Eteam inforservice pvt ltd | IT supports Engg | 2022 | 2.88lac
Previous Employer 2 | Cms it service | Customer support Engg | 2021 | 1.75lac

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:-  I will check the same URL in another browser.

2:- System date and Time need to be check.

3:- Browser cache file need to clear.

4:- If the same URL is not working in all the browser then need to check if website is down.

5:- Many of basic problems can be solved simply by restart the Machine and clear the cache and temp file on the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the both Bluetooth device.

Android phone :- Open Settings - connected devices - Bluetooth.
Select pair new device and then tab the Bluetooth device name for pair.

What according to you makes you a good candidate for customer service or technical support job? | I always use my best efforts to solve the issues of the customers and also I enjoy troubleshooting others issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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