Subject: Tech Support Candidate - Sahib HINGORANI
From: Sahib HINGORANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 13:26:43 -0400

Tech Support
Test

Name

Sahib
HINGORANI

E-mail

[email-masked]

Phone Number

(+91) 9604283104

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers &
Audio
Sap, AD

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro technologies

Administrator

Na

20000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check what is the exact error
message I am getting on the computer screen and depending upon that I will
perform troubleshooting steps.

If I am getting an error like no internet connection,

then I will first check if I am connected to wifi/lan or not.

If I am connected to to it then I ll check if internet is working on my other
device(s) if not I will connect to my local internet provider and check with him
if everything is okay at his end.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.) Turn on bluetooth on mobile phone.

2.) Turn on speaker

3.) Configure the speaker with mobile Phone.

4.) Connect to it

What according to you makes you a
good candidate for customer service or technical support job?

1.)Relevant experience I have in my last job

2.) Exposure I have, weather it's on calling, taking live chats or responding
over email.

3.) Education I have pursued

4.) Growing up in a company from the lowest band to technical support
Engineer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4