Subject: Fw: Tech Support Candidate - Shalini Negi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 May 2022 10:38:08 +0000

no
________________________________
From: Shalini Negi <[email-masked]>
Sent: Tuesday, May 24, 2022 8:11 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shalini Negi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shalini Negi
E-mail  [email-masked]
Phone Number    (91) 7830558074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttarakhand
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Karvy innotech limited  Call auditor    24 jan 2023     15k
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First restart the device (laptop/computer) then again open the website if its working then ok otherwise we check the internet or network connectivity if its also ok and still website is not working then i will check that website is down for everyone or just for me if it is for me i will contact to the website owner to fix my issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we turn on the bluetooth device.
After that open the bluetooth icon and on it after bluetooth on we found the bluetooth device name on choosing the device we got a notification for pairing with the device after get paired with device we can use bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I am active listener and patiently trying to know the issue or problem of the customer. I will handle the customer with calmly and and help them according to my knowledge and skills.
On a scale of 1 - 5 please rate your fluency in spoken English  3