Subject: Fw: Tech Support Candidate - Rimi Roy
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 May 2022 10:37:49 +0000

no
________________________________
From: Rimi Roy <[email-masked]>
Sent: Tuesday, May 24, 2022 11:44 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rimi Roy

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rimi Roy
E-mail  [email-masked]
Phone Number    (70443) 42440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Support Engineer        6th June
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check the router
Check the connection
Troubleshoot network issues
Ping Google.com in cmd
Check the speed
Check the network drivers
Enter winsock reset or flush dns
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to connections>select Bluetooth>search for the phone device name and pair it
What according to you makes you a good candidate for customer service or technical support job? Empathize with customer situations
Understand their needs and meet their requirement
Educate them with the correct product and services
Create a positive attitude while interating with them
On a scale of 1 - 5 please rate your fluency in spoken English  5