Subject: Fw: Tech Support Candidate - Gaurav .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 May 2022 10:37:10 +0000

no
________________________________
From: Gaurav . <[email-masked]>
Sent: Tuesday, May 24, 2022 2:45 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Gaurav .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gaurav .
E-mail  [email-masked]
Phone Number    (91) 8802514484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Najafgarh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      customer support associate      working 19000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if my internet is still working or not. If there is no problem with internet, i will check if I am using the correct protocol which is Https and not http.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      If we are connecting a mobile phone to our blueooth speaker for the first time, we have to first pair the speaker witb the mobile. We have to press and hold the button on our speaker to put the speaker in pairing mode. Now we have to click on settings options on our phone and after that we have to select the bluetooth option and turn it on. We will see a list of devices which are ready to pair and we have to select our bluetooth speaker, after selecting our speaker, we may also hear a confirmation sound from our speaker when the speaker get connected to  the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am a b.tech. graduate. I have done b.tech. in information technology. I am familier with tech and their working. Also, with the knowledge of technology, I have experience of customer support as I am currently giving customer support to USA based customers. I am also familier with the skills required for customer support both for technical and non-technical, skills like empathy and interpersonal skills, giving resolution of customers troubles in a polite manner and most important communication skills. And for my technical skills, I have knowledge of computer hardware and software like windows, windows applications and softwares, system settings, network, network troubleshooting. These are the reasons which makes a good technical support associate.
On a scale of 1 - 5 please rate your fluency in spoken English  4