Subject: Fw: Tech Support Candidate - Saurabh Mahajan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 May 2022 10:30:48 +0000

no
________________________________
From: Saurabh Mahajan <[email-masked]>
Sent: Wednesday, May 25, 2022 11:23 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saurabh Mahajan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saurabh Mahajan
E-mail  [email-masked]
Phone Number    (91) 9999436857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi,Lajpat Nagar-1, Near Lajpat nagar metro station
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Sr. Asccoaite Analyst   Present 39000
Previous Employer 1     Sapient         Associate global IT     30/01/2021      28000
Previous Employer 2     AKC Data systems        Sr. Technical Engineer  11/03/2020      14,500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. We have to take first look on the URL typed that is correct or not

2. Second option if it's not working sometimes it gives the option ADVANCED and in that you have to  click on that and page begins working.

3. Third option need to check and proxy or firewall is granted for the site.

4. Forth option need to type the URL manually or need to type in different browser that may work.

5. Fifth and last need to check the internet speed is that okay to proceed further.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Need to open Bluetooth from our mobile phone as well as Bluetooth speaker.

2. Need to pair the mobile phone with speaker if it's not done before.

3. After pairing you are good to go with listening.
What according to you makes you a good candidate for customer service or technical support job? I give my best whatever work given to me by company. I brief the customer as my own family that gives the trust and belief that I will deliver best to them.
On a scale of 1 - 5 please rate your fluency in spoken English  4