Subject: Fw: Tech Support Candidate - Shashank Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 25 May 2022 10:30:01 +0000

no
________________________________
From: Shashank Pandey <[email-masked]>
Sent: Wednesday, May 25, 2022 12:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shashank Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shashank Pandey
E-mail  [email-masked]
Phone Number    (+91) 7310671223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Mohali
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Heirloom technologies private limited   Technical support representative        Presently working       25000
Previous Employer 1     Apex group of institutions      Lab administrator       10dec 2021      16000
Previous Employer 2     Sisoft technologies     IT-consultant   27feb 2020      18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will try to open it in secure server using https://www.ndtv.com
2. Try to open it by selecting advance option below the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth icon.
3. Tap pair new device. If you don't find pair new device, check under "Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your phone.
5. The phone will show message "device connected".
What according to you makes you a good candidate for customer service or technical support job? 1. I am able to easily understand the issue of the customer and resolve it in given Timeline.
2. Ability to establish good working rapport with the clients quickly.
3. I have a patience, a logical mind and must be willing to learn continuously.
On a scale of 1 - 5 please rate your fluency in spoken English  3