Subject: Tech Support Candidate - Shashank Pandey
From: Shashank Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 02:47:02 -0400

| | Tech Support Test

Name | Shashank Pandey
E-mail | [email-masked]
Phone Number | (+91) 7310671223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Heirloom technologies private limited | Technical support representative | Presently working | 25000
Previous Employer 1 | Apex group of institutions | Lab administrator | 10dec 2021 | 16000
Previous Employer 2 | Sisoft technologies | IT-consultant | 27feb 2020 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to open it in secure server using https://www.ndtv.com
2. Try to open it by selecting advance option below the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth icon.
3. Tap pair new device. If you don't find pair new device, check under "Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your phone.
5. The phone will show message "device connected".

What according to you makes you a good candidate for customer service or technical support job?

1. I am able to easily understand the issue of the customer and resolve it in given Timeline.
2. Ability to establish good working rapport with the clients quickly.
3. I have a patience, a logical mind and must be willing to learn continuously.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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