Subject: Tech Support Candidate - Deepesh singh thakur Deepesh
From: Deepesh singh thakur Deepesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 02:02:50 -0400

| | Tech Support Test

Name | Deepesh singh thakur Deepesh
E-mail | [email-masked]
Phone Number | (98279) 38151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahana systems pvt ltd | Technical support engineer | Currently working | 20000
Previous Employer 1 | Probox solution india pvt ltd | Technical support | 31-03-2021 | 11500
Previous Employer 2 | Surabhi info pvt ltd | Network l1 | 31-08-2019 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to be taken are as follows
-first of all i will check the internet connectivity wether my device is connected to internet or not.
-If my device is connected then i will check the link adress wether is correct or not.
-If i found the web adress is correct then i will enter the url in web browser and wait for web page to open

This are the above basic steps i should follow in this type of sceneario

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows,
-first of all power on bluetooth speaker and select bluetooth mode in speaker,after that open bluetooth settings in mobile phone ,
-Then search for bluetooth device from mobile blootooth option.
-After searching if i found that speaker bluetooth name then i am going to pair that device with my mobile and establish connectivity.

What according to you makes you a good candidate for customer service or technical support job? | I am good in technical troubleshooting and resolve the issues in proper time and with good feedback from customer end and i am able to resolve all the problems related to level 1 troubleshooting
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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