Subject: Tech Support Candidate - Shalini Negi
From: Shalini Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 22:41:40 -0400

Tech Support
Test

Name

Shalini
Negi

E-mail

[email-masked]

Phone Number

(91) 7830558074

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttarakhand

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Karvy innotech limited

Call
auditor

24 jan 2023

15k

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First restart the device
(laptop/computer) then again open the website if its working then ok otherwise
we check the internet or network connectivity if its also ok and still website
is not working then i will check that website is down for everyone or just for
me if it is for me i will contact to the website owner to fix my issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we turn on the bluetooth device.

After that open the bluetooth icon and on it after bluetooth on we found the
bluetooth device name on choosing the device we got a notification for pairing
with the device after get paired with device we can use bluetooth
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I am
active listener and patiently trying to know the issue or problem of the
customer. I will handle the customer with calmly and and help them according to
my knowledge and skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

3