Subject: Tech Support Candidate - Purushottam Purushottam
From: Purushottam Purushottam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 01:05:44 -0400

| | Tech Support Test

Name | Purushottam Purushottam
E-mail | [email-masked]
Phone Number | (+91) 8178831190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahavir enclave Delhi near Dwarka sector 1A
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies Ltd | Senior analyst | | 32000
Previous Employer 1 | Vbe services inc | IT executive | 28 feb 2021 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will verify weather internet is working or not and it is connected properly or not. Then i will try to clear cache and cookies of the browser. By following these steps it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect the power to Bluetooth speaker
And turn on bluetooth of mobile device
Search the Bluetooth device
Check your bluetooth is discoverable
And click on found device to connect

What according to you makes you a good candidate for customer service or technical support job?

I have 6+ years experience in IT service desk where I supported users of one of our clients based in USA.
I was supporting them for windows server and windows workstations.
I have certification of ITIL and experience on service now ITSM.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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