Subject: Tech Support Candidate - Ronit Kumar
From: Ronit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 May 2022 05:07:05 -0400

| | Tech Support Test

Name | Ronit Kumar
E-mail | [email-masked]
Phone Number | (91) 9818072723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida,  Gaur city
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER IT Services Pvt Ltd | Moderator | Currently working | 32000
Previous Employer 1 | Amazon Development Centre | Customer service support | 19th December | 28000
Previous Employer 2 | Jindal Intellicom | Customer delight support | 23rd Feb | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will check if my internet connection is not broken and working fine.
Then, I'll look if the web address entered is correct and check on other web browser if the website is opening.
If the site is not opening in other browser also, we need to clear the cache and try again.
If the problem still persists, it can be the issue with the website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the Bluetooth in mobile phone and search for nearby devices.

2. If the device cannot be found, please refresh the bluetooth search.

3. Once device is found, tap to pair it with the mobile.

4. Follow any On screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I am a tech savvy person  and much interested in supporting and learning technical things.
I can easily grasp any technical terms and want to use my technical know-how to directly solve customer issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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