Subject: Tech Support Candidate - Sangeeta Kaur
From: Sangeeta Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 May 2022 03:09:41 -0400

Tech Support
Test

Name

Sangeeta
Kaur

E-mail

[email-masked]

Phone Number

(+91) 9717289740

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Technical support Engineer of MS
Teams

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix Pvt Ltd

Senior technical support
Engineer

15 June 2022

50 K

Previous Employer 1

Accenture Pvt Ltd

Technical
support Engineer

30 June 2019

35K

Previous
Employer 2

I energizer

Technical support Engineer

5 February 2017

22600

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If customer is facing issue while accessing the
website.

Troubleshooting steps -

1. Ask customer to restart the computer and browser and delete the cache of the
system.

2. If doesn't work then ask probing questions to isolate the query for faster
resolution.

- was it working before?

- since how long you are facing this issue?

- How many users are affected?

- Have you made any kind of changes recently?

- Did you try with different network and device? Etc

3. According to provided information- Ask customer to come for screen share
session and ask to reproduce the issue.

4. Provide trouble shooting steps according to error on screen share session.

Ask to replicate the issue after implementation.

5. Issue will be resolved.

6. Document each and every detail and for further assistance and case closure.

7. Case closed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Put your
Bluetooth device in pairing mode by pressing and holding the Power button or
Pairing button.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

What according to
you makes you a good candidate for customer service or technical support
job?

Candidate must have a strong characteristic and spirit for
good and sound customer service. He/she should be able to work with people and
must have strong communication skills. Must be able to establish a good working
rapport with the clients quickly. Candidate should have all the knowledge of
their technical project and should have customer service skill and technical
skill.

On a scale of 1 - 5 please rate your fluency in
spoken English

5