Subject: Tech Support Candidate - Shashi Harit
From: Shashi Harit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 09:32:22 -0400

Tech Support
Test

Name

Shashi
Harit

E-mail

[email-masked]

Phone Number

(+91) 8920960560

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rohini sector 1  New delhi
10085

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Senior practitioner

NA

30K

Previous
Employer 1

NA

Na

Na

Na

Previous Employer 2

NA

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
take below mentioned steps to troubleshoot website opening error:

1. Check my network connection.

-Reboot my router

-Unplug it, wait for few seconds and then

plug it back

2. Check for error message

-  will determine if its website server issue or

browser issue.

3. Restart browser

4. Try a different web browser.

5. Save all work and restart system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put the Bluetooth speaker in pairing mode

Switch on Bluetooth on mobile phone

Tap on Bluetooth speaker name in avilable devices list to pair with mobile
phone

Wait for mobile phone to connect

Confirm successful connection

What according to you makes you a
good candidate for customer service or technical support job?

According to me following qualities reflects a good customer
service or technical support job:

Communication skills

Problem solving skills

Passion and enthusiasm for role

Product knowledge

Attitude

On a scale of 1 - 5 please rate your fluency in
spoken English

5