Subject: English Language Test - Bulalo Mtobesya
From: Bulalo Mtobesya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 06:51:06 -0400

| | Foreign Language Screening Test

Name | Bulalo Mtobesya     /  (+91) 7303892186    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,

We have received your complaints on the status of your product ordered from our company.
We are working on it and soon will be sharing feedback on the current status of your product.
Feel free to contact the customer care for any further information.
Thank you for contacting us.

Bulalo.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We have received your complaints, soon our team will come to solve the query by observing the company policies at your house.
We humbly request you to stay calm and patient.
Thank you for contacting customer care support.

Yours
Bulalo

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