Subject: Tech Support Candidate - Shubham Dixit
From: Shubham Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 00:16:33 -0400

Tech Support
Test

Name

Shubham
Dixit

E-mail

[email-masked]

Phone Number

(+91) 9458708094

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Aligarh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
CCNA

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Xavient Software Pvt Ltd

Technology Associate

NA

28345

Previous Employer 1

Na

Na

NA

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Clear browser cache, history and cookies.

Reset Chrome browser settings.

Reset Wi-Fi Modem.

Restart DNS client.

Change IPv4 DNS Address.

Disable "Experimental QUIC protocol" flag.

Changing maximum allowed TLS version.

Reset the Chrome profile Sync.

Remove browser extension from Chrome

Reset TCP/IP

Scan your device for malware

Reinstall Chrome

Install another web browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

your academic qualification, like you should be soft spoken,
good listener, problem solver, helpful, team builder  and know how to engage
the people well.

On a scale of 1 - 5 please rate your fluency in
spoken English

3