Subject: Tech Support Candidate - vaseem khan
From: vaseem khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 03:59:48 -0400

Tech Support
Test

Name

vaseem
khan

E-mail

[email-masked]

Phone Number

(+91) 8076886761

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sector 76

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

Previous Employer 1

adobe

technical support
consultant

11 feb 2022

35000

Previous Employer 2

convergys

technical
support associate

4 sep 2021

17000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page. ...

Make sure JavaScript is enabled. ...

Make sure Cookies are enabled. ...

Clear your cache and cookies. ...

Make sure your web browser is up to date. ...

Restart your web browser. ...

Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Put your
Bluetooth device in pairing mode by pressing and holding the Power button or
Pairing button.

iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to
connect.

Android: Go to Settings > Connected devices > Bluetooth. Select Pair new
device and then tap the speaker's name.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
in customer satisfaction and the end of chat or call I want to see customer
happiness and i worked on this in my past.

On a scale of 1 - 5
please rate your fluency in spoken English

4