Subject: Tech Support Candidate - Arshad Mehmood
From: Arshad Mehmood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 02:39:54 -0400

Tech Support
Test

Name

Arshad
Mehmood

E-mail

[email-masked]

Phone Number

(+91) 9596992535

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jammu

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Technical Support Engineer

Anytime

35000

Previous
Employer 1

eClerx Services Ltd

Analyst-Advance Technical
Support

12th August 2020

23000

Previous
Employer 2

Intelenet Global Services Pvt Ltd

Advisor

Feb 2018

22000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Nature
of error , check if other websites are running and using other browser as
well.

Check if other devices connected to same Network are working to identify if the
problem is with website, computer, browser, router, mode of connectivity or
ISP.

2. If due to connectivity issues, check internet connection.

3. Check router status, if the router is getting Internet, if not online then
check if there is outage in the area or if there is any amplifier
(Comcast/Xfinity/netgear modem and gateway users).... guiding troubleshooting or
redirection to contact ISP

4. Forget network and reconnect, restart the computer.

5. troubleshooting as per mode of connection (wifi/LAN)

6. Releasing/renew IP, soft reset the router.

7.

So on....

There are multiple scenarios, troubleshooting will be done
accordingly

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the Bluetooth on mobile phone and it
should be visible to nearby devices.....Turn on the Bluetooth speakers and turn
on pairing, in the scanned devices list on mobile, click on the name of
Bluetooth speakers brand/model, if there is a pop-up or alert in notification
area on mobile , open and accept the pairing code/pairing request.

What
according to you makes you a good candidate for customer service or technical
support job?

Broad experience of different industries and ,
strong learning skills and know-how, excellent skills of using internet for
looking solutions for any issue on the same call/interaction

On a
scale of 1 - 5 please rate your fluency in spoken English

5