Subject: Tech Support Candidate - Mohit Mishra
From: Mohit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 01:47:26 -0400

Tech Support
Test

Name

Mohit
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7905428193

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware -
Advanced
Speakers & Audio
VoIP
Troubleshooting, Issues
Fixing

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vivo Mobile India Pvt Ltd

Assistant Engineer

Currently
working

32000

Previous Employer 1

Mas Power Project

Engineer

Dec 2019

20000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First of all I'll ask his IP
& take his PC on Remote, after successfully remote login, I'll check the
Internet Connection, whether the PC is properly connected with Area Network or
not, If the Network is Ok then will close the browser & reopen it again
after clearing the cache memory because sometime the browser not able to work
properly if there is more cache data collected on the backend, If network
connection not found Ok, then will check the LAN port connectivity, physically
& in Network Section module of PC as well, Will check the IP address details
where the PC is connected with the right series or not, If there is wrong switch
number mentioned, will make it correct & try opening browser
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open settings >> Bluetooth >> Find
available devices >> connect with speaker.

Note :- we must ensure that the speaker Bluetooth flexibility turn ON
properly.

What according to you makes you a good candidate
for customer service or technical support job?

Relationship between customer & support person is
basically depends upon the behaviour & proper technical support, Suppose
that I'm a customer & i face some problem within my service, so I ask
service provider to help me the assigned person must have good behavioural
skills through which he/she can deal with the customer properly, and I've the
both skills which i can use to resolve the customer's issue.

On a
scale of 1 - 5 please rate your fluency in spoken English

5