Subject: Re: Tech Support Candidate - Apoorv Garg
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 06:12:13 -0700 (MST)

ok comm,stay in Haridwar,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:02:23 PM 
Subject: Fwd: Tech Support Candidate - Apoorv Garg 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Apoorv Garg <[email-masked]> 
Date: 13 May 2022 at 20:31:38 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Apoorv Garg 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Apoorv Garg 
	E-mail 	[email-masked] 
	Phone Number 	(75002) 08916 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Roorkee 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Software applications 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl Tech 	Senior Analyst 	- 	18560 
Previous Employer 1 	Collabera tech.. 	Associate analyst 	18/05/2020 	14500 
Previous Employer 2 	Na 	Na 	Na 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Refresh the page 
2.I will check if is enabled 
3.Will proceed to check if cookies are enabled 
4.will clear cache and cookies 
5.if browser is updated 
6.restart browser 
7.check with different browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.switch on the speaker device 
2.Switch on mobile phone BT 
3.search device on phone's discoverable devices to connect. 
4.Pair the desired device with mobile phone 
5.connection successful 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Communication skills 
2.Technical skills 
3.Client handling 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END