Subject: Re: Tech Support Candidate - Utkarsh kunwar Pratap
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 06:05:10 -0700 (MST)

sound ok,can consider,details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:09:35 PM 
Subject: Fwd: Tech Support Candidate - Utkarsh kunwar Pratap 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Utkarsh kunwar Pratap <[email-masked]> 
Date: 13 May 2022 at 18:14:32 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Utkarsh kunwar Pratap 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Utkarsh kunwar Pratap 
	E-mail 	[email-masked] 
	Phone Number 	(0) 9901279226 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Enterprise applications, Printer 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Senior analyst 	NA 	29000 
Previous Employer 1 	Convergys 	Tech support 2 	15/09/2017 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As I am trying to open NDTV official site and its non responsive. Following will be the initial troubleshooting . 
>Identifying the error. 
>Changing of browser. 
>If the laptop is COD(Company owned Device) then will check the policy if the site is blocked which needs to be unblocked from the administrator. 
>Check the proxy setting. 
>Try to access the site on a different machine in order to understand if its a site issue or the machine. 
> Will ping the site and check if the site is up. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps to connect a Bluetooth device . 
>Turn on the bluetooth of the Phone and hit the Pair option and also speaker’s bluetooth needs to be turned on at the same time to pair up. 

	What according to you makes you a good candidate for customer service or technical support job? 	Have been serving this industry from almost 5 Years where in a global exposure, Technical Approach, Problem Solving attitude, Adaption to new tools, proficient in ticketing or documenting issues realtime. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END