Subject: Re: Tech Support Candidate - Rudrendra Chaturvedi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 06:03:48 -0700 (MST)

immediate joiner,can consider, sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:10:29 PM 
Subject: Fwd: Tech Support Candidate - Rudrendra Chaturvedi 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Rudrendra Chaturvedi <[email-masked]> 
Date: 13 May 2022 at 13:02:22 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Rudrendra Chaturvedi 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Rudrendra Chaturvedi 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9691322855 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	New Ashok Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Rankpedia Private Limited 	System Administrator 	21/03/2022 	35200 
Previous Employer 1 	C3i Solutions Pvt Ltd 	System Analyst 	30/05/2019 	24000 
Previous Employer 2 	Convergys India Service Pvt Ltd 	Technical Support Engineer 	06/04/2016 	22000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	T/s Steps: 
1. Get the error code to understand exact issue and follow the troubleshooting accordingly. Ensure Internet connectivity by browsing other websites. 
2. If the site is not down from the server end, optimize browser settings, and try accessing the URL again. 
4. Change the browser and visit the URL to see the result. 
5. Ping the URL to see the data packets in-out status. 
6. Check the firewall / antivirus settings. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps: 
1. Turn on Bluetooth connectivity in both devices. 
2. Search for the Bluetooth speaker name in your phone's Bluetooth setting, select that and tap to pair. 
3. Once the device is paired with phone, play any audio to test the connection. 
	What according to you makes you a good candidate for customer service or technical support job? 	Root cause analysis 
Problem solving attitude 
Putting myself on user's place to understand importance of resolution. 
Throughout troubleshooting experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END