Subject: Re: Tech Support Candidate - Ditendra Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 06:01:49 -0700 (MST)

wrong pronunciation,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:13:46 PM 
Subject: Fwd: Tech Support Candidate - Ditendra Kumar 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Ditendra Kumar <[email-masked]> 
Date: 13 May 2022 at 07:00:50 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Ditendra Kumar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Ditendra Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9716910573 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	GANESH NAGAR DELHI 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	GEOTRACKERS MOBILE RESOURCE MANAGEMENT PVT LTD DELHI 	TECHNICAL SUPPORT ENGINEER 	2 MONTHS NOTICE PERIOD 	24200 
Previous Employer 1 	DATAFLOW SERVICES INDIA PVT LTD 	ASSOCIATE GRADE II 	7 SEPT 2021 	22500 
Previous Employer 2 	IENERGIZER PRIVATE LIMITED 	CUSTOMER SUPPORT EXECUTIVE 	7 JAN 2015 	17500 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Sometime, error itself specifies whether it is internet related or system related by mentioning specific code with the error message related to connectivity from your computer or from the server side. However below steps can be checked in general: 
1- Try after refreshing the web page 
2- Check if you can open other websites 
3- Check after clearing your cache and cookies 
4- Check if the browser is updated 
5- Re-start the browser 
6- check from a different browser 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Put the Bluetooth speaker in pairing mode after turning them on. 
2-Go to the Bluetooth settings on your mobile phone and search for the new devices. 
3- Tap on the speaker's name and you are good to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	My helping nature and my attitude towards troubleshooting which I love. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END