Subject: Re: Tech Support Candidate - Abdus Khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 05:39:28 -0700 (MST)

Stammers while talking,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:15:19 PM 
Subject: Fwd: Tech Support Candidate - Abdus Khan 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Abdus Khan <[email-masked]> 
Date: 12 May 2022 at 21:59:09 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Abdus Khan 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Abdus Khan 
	E-mail 	[email-masked] 
	Phone Number 	(121003) 8130560128 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	National Consumer Disputes Redressal Commission 	Clerk (Outsourcing) 		19000 
Previous Employer 1 	Maharani Innovative Paints Pvt Ltd 	Junior-IT Executive 		10000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-Check the web address that you are typing. 
2- Check the internet connection whether it is working properly or not. 
3- Check the Antivirus and Firewall. 
4- We will Clear all the Browser caches and cookies. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Swipe down the top of the screen. 
2- Touch and hold Bluetooth. 
3- Tap pair new Device, if you don't find the pair new device then check the under available devices or tap more. 
4-Tap the name of the Bluetooth speaker you want to pair with your mobile phone. 

	What according to you makes you a good candidate for customer service or technical support job? 	1-I have the ability to think and resolve the problem of the customer. 
2- A good memory of how the software and the operating system works. 
3-I have the excellent listening and questioning skills and I have the ability to interact confidently with the customer and resolve his issue 
4- And I have the ability to work well in the team. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END