Subject: Re: Tech Support Candidate - Ishan Gurung
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 05:29:47 -0700 (MST)

ok comm,can consider,details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:39:17 PM 
Subject: Fwd: Tech Support Candidate - Ishan Gurung 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Ishan Gurung <[email-masked]> 
Date: 12 May 2022 at 18:59:22 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Ishan Gurung 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Ishan Gurung 
	E-mail 	[email-masked] 
	Phone Number 	(110043) 9773553873 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Najafghar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	TSA ll, technical support 	still working 	30 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would check if my internet connection is working. If it is working then I will check if other websites are accessible. 
I will check the website using In-private mode. 
If the issue persist, I will try another browser to check if it's a specific browse issue. 
Will check if I'm connected to vpn. ( if connected then will disconnect the VPN ) 
if the issue persist, I will clear cache and cookies of the browser. 
Will change the proxy. 
Will restart the device. 

Now, it should work. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the speaker and bluetooth on the mobile device. 
Go to Bluetooth setting on the phone then go to pair new device then search for the new device. 
The Bluetooth name will be listed under available devices. 
Pair the device and enjoy the music. 

	What according to you makes you a good candidate for customer service or technical support job? 	I'm very attentive. 
I like to provide fast and easy solutions. 
Good listener. 
I have a strong set of skills that uniquely qualify me for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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