Subject: English Language Test - Nikita Wadhawan
From: Nikita Wadhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 07:51:32 -0400

Foreign Language
Screening Test

Name

Nikita
Wadhawan    /  (91) 8595640838
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

We are extremely sorry for the inconvenience that you have faced. The order has
already been shipped from our end to the courier company but it seems like the
address provided is wrong. We request you to kindly provide us your full address
with area pin code.

Thank you

Your's sincerely

Nikita Wadhawan

Live salesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We are extremely sorry for the inconvenience that you have faced. We will
replace the cabinet for you. Tomorrow morning, our agent will come and replace
it for you.

Homebox Team.