Subject: Re: Tech Support Candidate - Abhishek Sahani Abhishek
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 04:43:16 -0700 (MST)

can consider,stay in Mumbai ,can relocate 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:39:57 PM 
Subject: Fwd: Tech Support Candidate - Abhishek Sahani Abhishek 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Abhishek Sahani Abhishek <[email-masked]> 
Date: 12 May 2022 at 18:00:47 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Abhishek Sahani Abhishek 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Abhishek Sahani Abhishek 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9768824420 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Mumbai 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tata consultantcy services 	System Administrator 		
Previous Employer 1 	Anunta Technology 	L1 Support Engineer 		
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First step would be checking the internet connection (WiFi - LAN) 
If it is connected then would go to internet options and delete cache and history later would go to the connections tab and check lan settings if any proxy script or server address is being used if yes then would turn it off 
If still not working would update and restart the browser. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First will turn on Bluetooth of phone and then will trun on Bluetooth from speaker and then will scan Bluetooth in phone and will check the list of available devices. Once the device is available will click on it and will wait for it to get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience in technical support(hardware/software) of three years and I am pretty confident to solve technical issues faced by customers 
I can explain the problems to a non technical person in simple words which will make them understand the issue they are facing and will not face the same again 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3 	

	

BQ_END