Subject: Re: Tech Support Candidate - Shivam Bansal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 04:39:10 -0700 (MST)

ok comm,can consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 1:49:23 PM 
Subject: Fwd: Tech Support Candidate - Shivam Bansal 

Doubt but interview once please 

Sent from my iPhone 

Begin forwarded message: 

From: Shivam Bansal <[email-masked]> 
Date: 12 May 2022 at 17:38:34 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Shivam Bansal 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Shivam Bansal 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9310074371 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Vaishali 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Installation 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	BSB Paper Pvt Ltd 	Business Owner 		100000 
Previous Employer 1 	Tech Gini Solutions 	Technical Sales Agent 	December-2016 	35,000 
Previous Employer 2 	HCL Technology 	CSE 	September- 2013 	13,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I need an updated browser version and a active internet connection to access information online. First I will check my internet connection then I will check the browser version if it is up to date or not. After this I need to clear cookies and other session information which might be obstructing the the website to open. Further I need to check my firewall and antivirus setting in case this domain is in the block list or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Activate Bluetooth on both the devices, and put the speaker in the pairing mode and disconnecting it with other connected devices, if any. Search for the speaker name on the mobile and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have sound technical knowledge from basic peripherals to advance computer programming. I can empathies with the customer which is utmost important to understand and resolve their issues. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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