Subject: Re: Tech Support Candidate - Abhinav Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 16 May 2022 04:13:26 -0700 (MST)

sound ok ,can cosider,details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 16, 2022 2:00:53 PM 
Subject: Fwd: Tech Support Candidate - Abhinav Kumar 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Abhinav Kumar <[email-masked]> 
Date: 10 May 2022 at 11:12:41 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked] 
Subject: Tech Support Candidate - Abhinav Kumar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Abhinav Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(911) 9115686646 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Putty 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TechMahindra 	Associate Technical Support 	NA 	33k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	NA 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth on both the device and pair them. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Working with multinational clients from last 3.4 years. 
2. Cisco devices troubleshooting skills. 
3. OS installation. 
4. MS Office troubleshooting. 
5. Working knowledge of DNS, DHCP, AD, servers etc. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END