Subject: Fwd: Tech Support Candidate - Amit Verma
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:56:00 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Amit Verma <[email-masked]>
Date: 9 May 2022 at 21:43:41 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Amit Verma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amit Verma
E-mail  [email-masked]
Phone Number    (91) 9910789281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NEW DELHI
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pacific BPO     IT Support Executive    Currently Working       23,758
Previous Employer 1     R1rcm   IT Support Executive    29/9/2021       16,666
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firt I will try to refresh 2-3 times
Restart browser
I will check network connection
I will make sure cookies are enabled
I clear cache and cookies
I will make sure my browser is upto date
I will try different browser
These steps I would take after getting error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Setting > connection > Bluetooth >add device >after adding Bluetooth devide >connect
What according to you makes you a good candidate for customer service or technical support job? I experience in the same field of more than one year, and have interest in the computer from the college time as I have choosen one of my mai subject as computer.
On a scale of 1 - 5 please rate your fluency in spoken English  4