Subject: Fwd: Tech Support Candidate - prakhar tripathi
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:32:08 +0000

Interview

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Begin forwarded message:

From: prakhar tripathi <[email-masked]>
Date: 10 May 2022 at 00:31:41 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - prakhar tripathi
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    prakhar tripathi
E-mail  [email-masked]
Phone Number    (+91) 9648849437
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VPN
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        AMAZON  IT ASSEST SUPPORT       28/JAN/2022     28200
Previous Employer 1     HCL     ANALYST         4/APRIL/2020    18700
Previous Employer 2     APS     IT EXECUTIVE    30/JULY/2019    9000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check my network if it is working fine or not

2. I will check the whether the server is down for me or it is occurring to other user too.

3.I will look for the settings like java script is enabled or not and the cookies as well .

4.Clear the cache and cookies

5.Update the browser

6.If the problem still persist , I will go for advanced troubleshooting
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Enable the Bluetooth(Bluetooth icon) from the taskbar or search on the taskbar .
2. Search for the device on the Bluetooth window when click on Add on the new devices .
3.Click on the new device (Bluetooth speaker) to add on the computer .
What according to you makes you a good candidate for customer service or technical support job? I am quite a keen listener and act according to the client problems and I also received the 100% audit score on my job and  even having good CPH .I am a fast learner , I am really enthusiastic about new things and also add on new ways to troubleshoot the issue in a faster way with following the proper guidelines .I am having experience in both levels (1 & 2 ) in  technical support . I think ,I can showcase my skills to enhance the workforce and even learn new things to improve further skills in this field . I hope to hear from you soon

Regards,
Prakhar Tripathi
On a scale of 1 - 5 please rate your fluency in spoken English  5