Subject: Fwd: Tech Support Candidate - Aradhana Singh
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:31:45 +0000

No

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Begin forwarded message:

From: Aradhana Singh <[email-masked]>
Date: 10 May 2022 at 00:32:29 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Aradhana Singh
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aradhana Singh
E-mail  [email-masked]
Phone Number    (+91) 9026934287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gorakhpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Neev Energy LLP Project manager 4 June 2020     30k
Previous Employer 2     Roshan Developer        Coordinator     Oct 2018        10k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check the URL and then check the internet connection it's properly working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly i will power on the Bluetooth speaker button then I will open my bluetooth on the phone later I will connect the Bluetooth speaker to the mobile phone
What according to you makes you a good candidate for customer service or technical support job? I like resolving system related issues and Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems.

On a scale of 1 - 5 please rate your fluency in spoken English  3