Subject: Fwd: Tech Support Candidate - ARTI KUMARI
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:31:27 +0000

No

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Begin forwarded message:

From: ARTI KUMARI <[email-masked]>
Date: 10 May 2022 at 11:11:05 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - ARTI KUMARI
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    ARTI KUMARI
E-mail  [email-masked]
Phone Number    (91) 7053976804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NIRMAN VIHAR, DELHI
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
1.  I shall check whether the website address is correctly typed in the address bar or not; specially I will check for terms like http, https and colons , semicolons etc.

2.  Sometimes , website is not secured through https server , then in that case  the browser does not allow us to enter the risky website. in this case , I shall go the advanced tab on the error page and accept the risks to enter the website as i know the website is from good source.

3. If the Errors are related http error codes then I shall read about how to rectify these errors for eg. error code 401 pops up when we are opening a page which is authorized for some users only. So as per the error code , I shall read it on the internet and resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Put the speaker in pairing mode
2. Swipe down from the top of your android phone.
3. Switch on Bluetooth on mobile phone
4. select the option to pair new device.
5 Wait for the phone to connect.
6. connect and play music.
What according to you makes you a good candidate for customer service or technical support job? Being a Fresher I think I am flexible to learn new thing. Being a Fresher is my strength because I keen to learn new thing adaptive. Also my background is technical. I know how to handle technical issue in very good way. I don't have experience with customer service or technical support job but i have always been good at picking up on new software, new technology. Also I love to communicate new people I am good listener and also good problem solver. though i don't have experience but I have believe on my technical skill.
On a scale of 1 - 5 please rate your fluency in spoken English  4