Subject: Fwd: Tech Support Candidate - saurav chowdhary
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:30:18 +0000

No
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Begin forwarded message:

From: saurav chowdhary <[email-masked]>
Date: 10 May 2022 at 14:47:01 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - saurav chowdhary
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    saurav chowdhary
E-mail  [email-masked]
Phone Number    (+91) 7291916314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Pandav Nagar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Senior Analyst  I work here     32000
Previous Employer 1     Wipro Technologies      Senior Associate        12 January 2019 16300
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Disable Software That Might Be Interfering such as adblockers.

2. Try a Different Browser

3. Check Your DNS

4. Restart Your Computer

5. Try a Different Device

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open the Settings app.

2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3. Select Bluetooth to view the options.

4. Select Pair new device to place the Bluetooth device in pairing mode.

5. Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it’s crucial to customer retention and business success. What to look for in an answer:

The candidate goes through the troubleshooting process correctly (from fact gathering and diagnosis to solutions)
The candidate has a thorough yet adaptable troubleshooting process
The candidate emphasizes solving customer needs as quickly and effectively as possible.
On a scale of 1 - 5 please rate your fluency in spoken English  5