Subject: Fwd: Tech Support Candidate - Nupur Sachan
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:29:15 +0000

No

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Begin forwarded message:

From: Nupur Sachan <[email-masked]>
Date: 10 May 2022 at 17:49:33 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Nupur Sachan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nupur Sachan
E-mail  [email-masked]
Phone Number    (+91) 7518089089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida, Sector-76
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Telecom support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Terra hub       Technical support executive     Serving notice period   20K
Previous Employer 1     VOIP office     Business development executive  28th Aug        16k
Previous Employer 2     24*7 media technologies         Technical support executive     30th March      22K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Open a new tab and check to see if you can load another website like google.com
a) If you can open another site,then this happens with certain secure(https)websites.
b) If you can’t open another site, then try the below steps:

2. Launch another browser, like Internet explorer and try to open the site you were having problems with.
a) If the site works in another browser, then the problem is only happens in firefox
b) If the site doesn’t work in another browser, check the problem happens in all web browser.

If you see any of these error, it might jist be a problem with firefox’s cache:

* The connection was interrupted.
* The connection was reset.
* The connection has timed out
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Put you bluetooth device in pairing mode by pressing and holding the power button or pairing button.
2. IPHONE: Go to settings>Bluetooth>Other devices. Tap the device to connect.
3. ANDROID: Go to settings>connected devices>Bluetooth. Select pair new device and then tap the speaker’s name.
What according to you makes you a good candidate for customer service or technical support job? The key requirements are:

1- Detail knowledge about the product/services you offered.
2- Effective communication skills.
3- Patience to listen customer.
4- Good sense of humor
On a scale of 1 - 5 please rate your fluency in spoken English  5