Subject: Fwd: Tech Support Candidate - Manish Sharma
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:27:56 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Manish Sharma <[email-masked]>
Date: 10 May 2022 at 19:22:41 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Manish Sharma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manish Sharma
E-mail  [email-masked]
Phone Number    (+91) 7976210562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCl technologies        Associate       1 june  24k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Restart my device
2.Make sure the internet connection works
3.Check if the website is down only for me or everybody
4.Try another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.On Bluetooth in your phone.
2. Switch on the Bluetooth device
3. In your phone search for the Bluetooth device you just switched on.
4. Pair the device
5. Ready to use
What according to you makes you a good candidate for customer service or technical support job? I being a bca graduate has good technical knowledge and being into international customer service I feel myself to be a good candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English  4