Subject: Fwd: Tech Support Candidate - Shivam Bansal
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:19:23 +0000

Doubt but interview once please

Sent from my iPhone

Begin forwarded message:

From: Shivam Bansal <[email-masked]>
Date: 12 May 2022 at 17:38:34 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Shivam Bansal
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivam Bansal
E-mail  [email-masked]
Phone Number    (+91) 9310074371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Vaishali
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Installation
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        BSB Paper Pvt Ltd       Business Owner          100000
Previous Employer 1     Tech Gini Solutions     Technical Sales Agent   December-2016   35,000
Previous Employer 2     HCL Technology  CSE     September- 2013 13,000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I need an updated browser version and a active internet connection to access information online. First I will check my internet connection then I will check the browser version if it is up to date or not. After this I need to clear cookies and other session information which might be obstructing the the website to open. Further I need to check my firewall and antivirus setting in case this domain is in the block list or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Activate Bluetooth on both the devices, and put the speaker in the pairing mode and disconnecting it with other connected devices, if any. Search for the speaker name on the mobile and connect.
What according to you makes you a good candidate for customer service or technical support job? I have sound technical knowledge from basic peripherals to advance computer programming. I can empathies with the customer which is utmost important to understand and resolve their issues.
On a scale of 1 - 5 please rate your fluency in spoken English  5