Subject: Tech Support Candidate - Rahul Chaturvedi
From: Rahul Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 04:09:59 -0400

Tech Support
Test

Name

Rahul
Chaturvedi

E-mail

[email-masked]

Phone Number

(91) 7838866886

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

CyberVoice Solutions

Sr. Customer
Service Representative

Oct 2021

45K

Previous Employer 2

Dial for IT Solutions

Customer
Service Representative

Dec 2018

35K

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check the error details. There can
be several reasons for a webpage not opening on a browser. So I will take the
common scenario - Page cannot be displayed. Here are the troubleshooting steps
that I will take as a computer user:

1. I will check whether I am connected to the Wireless/Wired Internet
connection.

2. I will try to open the website in incognito mode

3. I will try to open a different website

4. I will check the ping command in CMD

5. I will check the connection settings in the Internet
Properties(inetcpl.cpl)

6. I will try to clear the DNS cache (ipconfig /flushdns | ipconfig
/registerdns)

7. I will try to get a new IP address (ipconfig /release | ipconfig /renew)

8. I will then check the router/modem

If the issue persists, I will contact the Internet service provider

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn the Bluetooth speaker on

2.Turn the bluetooth ON on your phone

3. Select "Pair new device"

4. Wait for the Bluetooth speaker to appear on the list

5. Select the speaker and hear the confirmation sound

What according to
you makes you a good candidate for customer service or technical support
job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and a
goal-oriented demeanor that would push me to accomplish my set tasks. Also, with
my personable character, I can work well and communicate with others to
contribute to team efforts. In all that I do, I would strive to advance the
company, and I feel that my previous work experience proves that.

On a
scale of 1 - 5 please rate your fluency in spoken English

4