Subject: Fwd: Tech Support Candidate - Himanshu Verma
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:09:32 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Himanshu Verma <[email-masked]>
Date: 12 May 2022 at 18:32:59 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Himanshu Verma
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Himanshu Verma
E-mail  [email-masked]
Phone Number    (+91) 9839572727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Hardoi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   L2 Developer    31 Aug 2022     30000 to 35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1) I will check whether my device is working fine or not (will check all the compatibility like internet connection, wifi is connected or not, topup is there or not, etc)

Step2) Restart my device and try to hit the URL again

Step 3) I will check whether site is down ( from any third party website like isup.me etc)

Step 4) If any specific error message I am getting then i will try to find the cause of that

Step 5) check whether it is a intranet application so i will add it in our trusted sites

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1) Both mobile and speaker should be in a idle state.

Step 2) Go to Bluetooth settings
Step 3) Pair new device
Step 4) Once you will see your speaker name in search > click on that it will connect with phone
What according to you makes you a good candidate for customer service or technical support job? It is all my approximately 2 years of experience as a Support Analyst in Wipro, I am confident about this role.

I have worked on task mentioned below in my last 1.8 years:
1) Handling international customers and resolving all of their issue whether it is relation to access application or installing software over screen share.

2) Worked on ticket management portals like Service now and VSTS ( ADO board )

3) Worked on SQL database whether it is about adding user to the database or giving specific permissions, performing CRUD operations as per customer requirement.

4) Working closely with the delegates and resolving their issue over chat, call and screen share.

5) Working as primary resource for 2 application therefore I have to take care of all the calls, emails, and meetings.

6) Taking care of Azure portal, Virtual machines ( patching and everything related to maintenance of VM) etc.

7) Deployment and migration of application from one VM to another.

8) Installing SSL certificates on websites

9) Resolving vulnerabilities.

10) Application configuration on IIS manager.

11) Coordinating with other team members if anything is required.

12) Raising ticket with database team and application deployment team.

13) Sometimes also doing testing if required, etc...
On a scale of 1 - 5 please rate your fluency in spoken English  5