Subject: Fwd: Tech Support Candidate - MAHESH Bijlwan
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:08:24 +0000

No

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Begin forwarded message:

From: MAHESH Bijlwan <[email-masked]>
Date: 12 May 2022 at 19:05:50 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - MAHESH Bijlwan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    MAHESH Bijlwan
E-mail  [email-masked]
Phone Number    (0172) 7696237423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Panchkula
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
vmware
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Technijian IT services  Client support engineer         20 June 300000
Previous Employer 1     na
Previous Employer 2     na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Open a new tab and check if other website is working or not like www.google.com
2. Then will  browse the same in incognito mode
3. Will ping the website , if it didn't work. then will check on firewall that the news category is whitelisted in firewall or not , need to whitelist the category and then it will work
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 . Open a Bluetooth mode of mobile as well as speaker
3. Scan the device which we need to pair
2 . Then make the pair on the both devices
What according to you makes you a good candidate for customer service or technical support job? For customer service customer first is a mantra for an organization top succeed in its business  . Being responsive with the positive attitude , understanding the customer issues as a partner and providing proactive cost effective and best solution towards the problems before the customer realizes would definitely differentiate you from others
On a scale of 1 - 5 please rate your fluency in spoken English  4