Subject: Fwd: Tech Support Candidate - Devendra Singh Raghuwanshi
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 08:07:32 +0000

No

Sent from my iPhone

Begin forwarded message:

From: Devendra Singh Raghuwanshi <[email-masked]>
Date: 12 May 2022 at 20:06:30 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Devendra Singh Raghuwanshi
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Devendra Singh Raghuwanshi
E-mail  [email-masked]
Phone Number    (0755) 8770294472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Techart software solutions      Service engineer        December 2021   23000
Previous Employer 1     Tata advanced system    Field engineer  August 2020     14700
Previous Employer 2     Honeywell automation IND ltd    Technical executive     November 2019   12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Open a new tab and check to see if you can load another website like google.com or mozilla.org.If you can open another site, skip down to The problem only happens with certain websites.If you can't open another site, continue on to the next step.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.If the site works in another browser, see The problem only happens in Firefox.If the site doesn't work in another browser, check out The problem happens in all web browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First to on blutooth option from mobile phone
Search your blutooth then pair the device
What according to you makes you a good candidate for customer service or technical support job? First to resolved all the problems which are happening on customer side and make the excellent behaviour with the customer .
On a scale of 1 - 5 please rate your fluency in spoken English  1