Subject: Fwd: Tech Support Candidate - Abdus Khan
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:45:19 +0000

Interview

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Begin forwarded message:

From: Abdus Khan <[email-masked]>
Date: 12 May 2022 at 21:59:09 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Abdus Khan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abdus Khan
E-mail  [email-masked]
Phone Number    (121003) 8130560128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        National Consumer Disputes Redressal Commission         Clerk (Outsourcing)             19000
Previous Employer 1     Maharani Innovative Paints Pvt Ltd      Junior-IT Executive             10000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-Check the web address that you are typing.
2- Check the internet connection whether it is working properly or not.
3- Check the Antivirus and Firewall.
4- We will Clear all the Browser caches and cookies.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Swipe down the top of the screen.
2- Touch and hold Bluetooth.
3- Tap pair new Device, if you don't find the pair new device then check the under available devices or tap more.
4-Tap the name of the Bluetooth speaker you want to pair with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? 1-I have the ability to think and resolve the problem of the customer.
2- A good memory of how the software and the operating system works.
3-I have the excellent listening and questioning skills and I have the ability to interact confidently with the customer and resolve his issue
4- And I have the ability to work well in the team.
On a scale of 1 - 5 please rate your fluency in spoken English  4