Subject: Fwd: Tech Support Candidate - Ditendra Kumar
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Mon, 16 May 2022 07:43:46 +0000

Interview

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Begin forwarded message:

From: Ditendra Kumar <[email-masked]>
Date: 13 May 2022 at 07:00:50 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, [email-masked]
Subject: Tech Support Candidate - Ditendra Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ditendra Kumar
E-mail  [email-masked]
Phone Number    (91) 9716910573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      GANESH NAGAR DELHI
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        GEOTRACKERS MOBILE RESOURCE MANAGEMENT PVT LTD DELHI    TECHNICAL SUPPORT ENGINEER      2 MONTHS NOTICE PERIOD  24200
Previous Employer 1     DATAFLOW SERVICES INDIA PVT LTD ASSOCIATE GRADE II      7 SEPT 2021     22500
Previous Employer 2     IENERGIZER PRIVATE LIMITED      CUSTOMER SUPPORT EXECUTIVE      7 JAN 2015      17500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Sometime, error itself specifies whether it is internet related or system related by mentioning specific code with the error message related to connectivity from your computer or from the server side. However below steps can be checked in general:
1- Try after refreshing the web page
2- Check if you can open other websites
3- Check after clearing your cache and cookies
4- Check if the browser is updated
5- Re-start the browser
6- check from a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Put the Bluetooth speaker in pairing mode after turning them on.
2-Go to the Bluetooth settings on your mobile phone and search for the new devices.
3- Tap on the speaker's name and you are good to go.
What according to you makes you a good candidate for customer service or technical support job? My helping nature and my attitude towards troubleshooting which I love.
On a scale of 1 - 5 please rate your fluency in spoken English  4